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Many of our digital technologies and services, including Remote Services, rely on product connectivity and the data and over-the-air access that are enabled as a result of connectivity.
#How to use cat sis program update
Network Carrier Updates: Consistent with industry practices, Caterpillar and our cellular network providers may remotely update the roaming list and network information on the SIM (Subscriber Identity Module) in your Product Link™ telematics without providing notice to you.Ĭaterpillar Connected Product Data Principles and Data Governance Statement Updates Improving Security or Safety: Should an update be deemed necessary to improve the security or safe operation of the machine or a system, we may provide notice to you after the update has been completed.
#How to use cat sis program software
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A major update may include any of the below circumstances: Major Updates: When the impact of a flash update reaches beyond a minor update, the update will only be installed after you or your service technician (which may be a dealer technician) first activates that update using an approved mobile or web-based application or other means designed to ensure that you consent to the update and validate the product is in a safe state to process it. Such routine updates include bug fixes and minor updates, feature enhancements and performance improvements. Routine Minor Updates: For routine and low-risk updates to telematics devices, Caterpillar will use its good faith efforts to provide you with advanced notice and give you the option to elect not to enable that update if for any reason you do not wish to receive it. The communication process for updates typically depends on the type of flash being performed, as described below: Naturally our ability to provide notice to you is dependent on receiving your most current contact information. Notice may be provided through a variety of means as appropriate for the update including through email, your dealer or a mobile or web-based application. As a basic principal, Caterpillar uses its good faith efforts to provide you with notices of update as soon as reasonably practicable. We respect your choices and manage our Remote Services to maximize the value of your Product Link Telematics and Cat ECM Software, optimize your support relationship with Caterpillar and your Cat dealer, and comply with applicable laws and regulations. Providing better, more reliable data for more efficient support preparation, software and asset performance improvements, and more.Increasing uptime by more quickly addressing issues,.Lowering the cost of support services needed by customers from their Cat dealers,.Decreasing the need for travel to physically access the equipment,.Remote Software Updates provide value to Caterpillar customers by: This document describes our practices for managing Remote Software Updates for Product Link Telematics and Cat ECM Software. Local Services (which allow servicing of equipment within WiFi range).Remote Software Updates, which offer you the capability to update select Product Link™ telematics and Cat ECM (equipment control module) software by sending the files directly to your product-remotely, over the air.
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Depending on your product configuration and service choices, our Remote Services empower you with a suite of capabilities including: Software Update Process for select Product Link™ Telematics and Cat Equipment Control Module (ECM) SoftwareĪs your business partners, Caterpillar and your Cat® dealer are dedicated to providing you with excellent technology offerings and premium service.